1.      GENERAL


a.     This electronic record is generated by a computer system and does not require any physical or digital signatures. These Terms and Conditions (“Terms”) govern your access and use of the Service and the Applications on the Website ‘https://www.carrotbox.app’ and Mobile App for business ‘CarrotBox’ (hereinafter referred to as the “Website/Web Application/Mobile Application”). Please read these Terms carefully. These Terms govern your use of the Applications and your provision of the Services to your customers. By accessing the Services and Applications you signify your assent to these Terms. Changes may be made to these Terms from time to time. If you do not agree to any of these Terms, please do not use the Applications or make the Services available.


b.     For the purpose of these Terms of Use (“Terms”), wherever the context so requires,


i.         The term ‘You’ & ‘User’, shall mean any legal person or entity accessing or using the services provided on this Website including but not limited to Vendors, who is competent to enter into binding contracts, as per the laws of India.

ii.         The terms ‘we’, ‘us’, ‘our’ shall mean the Website and/or the Company, as the context so requires.

iii.         The term ‘Services’ shall mean the business of providing a software-as-a-service solution to use the technology platform to engage with customers, provide them with attractive offers, launch loyalty/reward programs in digital form and launch marketing campaigns to other social platforms. The Services also include premium services not limited to digital marketing solutions, marketing strategy and assisting in business development to ensure that the desired goals are met effectively.

iv.         The term “Vendor” shall mean any vendor entity and its agents that makes use of the Application or provides Services to its Customers.

v.         The terms ‘Party’ and ‘Parties’ shall respectively be used to refer to the User and the Company individually and collectively, as the context so requires.


c.     The headings of each section in these Terms are only for the purpose of organizing the various provisions under these Terms in an orderly manner, and shall not be used by either Party to interpret the provisions contained herein in any manner. Further, it is specifically agreed to by the Parties that the headings shall have no legal or contractual value.

d.     The use of these services and applications by the User is solely governed by these Terms as well as the Privacy Policy, and any modifications or amendments made thereto by the Company, from time to time, at its sole discretion. If You continue to access and use this Website, you are agreeing to comply with and be bound by the following Terms and Conditions of Use and Our Privacy Policy. The User expressly agrees and acknowledges that these Terms and Policy are co-terminus in nature, and that expiry/termination of either one will lead to the termination of the other.

e.     The User unequivocally agrees that these Terms and the aforementioned Policy constitute a legally binding agreement between the User and the Company, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Website, and that the same shall be deemed to be incorporated into these Terms, and shall be treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding on the User, and that the User’s act of visiting any part of the Website constitutes the User’s full and final acceptance of these Terms and the aforementioned Policy.

f.      The Company reserves the sole and exclusive right to amend or modify these Terms without any prior permission or intimation to the User, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. The User has a duty to periodically check the terms and stay updated on its requirements. If the User continues to use the Website following such a change, the User will be deemed to have consented to any and all amendments/modifications made to the Terms. In so far as the User complies with these Terms, it is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to access and use the Website and the Services. If the User does not adhere to the changes, You must stop using the Services at once. Your continuous use of the Services will signify your acceptance of the changed terms.



2.              REGISTRATION


Unregistered users shall be able to visit the Website to fully understand the scope of the Services. However, to fully avail the Services of the Website and use of it, registration is required to create a profile, for the User. You may access the Services by signing in as User by providing the following information which shall include but not be limited to Users’ full name, registered company’s name, official email ID, mobile number, billing information etc.  On signing in, the User is required to complete the registration formalities by providing additional details including but not limited to adding logos, cover photos, store locations, other Company details. The Website may request other optional information, but the same shall be clearly indicated to be optional in nature.


This information is used to provide end user with important services and information that may be customised to their demographic, interests, professional lives, business requirements and desired experience.


Registration for this service and application is available only to those above the age of 18 years, barring those “Incompetent to Contract” which inter alia include insolvents. If you are a minor and wish to use the Website as a User, You may do so through your legal guardian and the Company reserves the right to terminate your account on knowledge of you being a minor and having registered on the Website or availing any of its Services.


Further, at any time during Your use of this Website, including but not limited to the time of registration, You are solely responsible for protecting the confidentiality of Your username and password, and any activity under the account shall be deemed to have been done by You. In the case that you provide us with false and/or inaccurate details or we have reason to believe you have done so, we hold the right to permanently suspend your account. You agree that you will not disclose your password to any third party, and that you will take sole responsibility for any activities or actions under your account, whether or not you have authorized such activities or actions. You will immediately notify us of any unauthorized use of your account.


3.              SERVICE OVERVIEW

The Website provides a Software-as-a-Service solution by using the technology platform to build loyalty with customers, provide them with attractive offers and loyalty/rewards in digital form. The Users who register can subscribe to use the Web App for a desired period (monthly or yearly), as specified on the Web App. Apart from maintaining and upgrading the software regularly, the Web App would support Users in the use of the Web App, and may also provide training. You will be provided with access to online dashboard to analyse data pertaining to your marketing activities launched through the platform. You would be provided access to mobile app to perform certain tasks including but not limited to scanning offers etc. Potential Users would be able to access the Website at https://www.carrotbox.app for relevant information and if satisfied and desirous of availing of the Service, may choose to directly register online or by contacting our customer service team. You can avail additional services which are charged separately and are independent of the application. This include but are not limited to digital marketing solutions, marketing strategy and assisting in business development to ensure that the desired goals are met effectively


4.              ELIGIBILITY


The User represents and warrants that they are competent and eligible to enter into legally binding agreements and that they have the requisite authority to bind themselves to these Terms, as determined by the provisions of the Indian Contract Act, 1872 and other relevant laws of India and/or Laws of the Country in which the User is accessing the services and applications of the Company. The User may not use the Website if they are not competent to contract under the Indian Contract Act, 1872, or are disqualified from doing so by any other applicable law, rule or regulation currently in force in India or Laws of the Country in which the User is accessing the services and applications of the Company.


5.              CONTENT


All Promotional text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, brand names, descriptions, sounds, music and artwork (collectively, ‘Content’), is generated/provided or based on information provided by third parties (being the Users) and We have no control and make no guarantees regarding the quality, the accuracy, integrity or genuineness of such Content. All the Content displayed on the Website is subject to copyright and shall not be reused by any party (or third party) without the prior written consent of the Company and the copyright owner.

The User is solely responsible for the integrity, authenticity, quality and genuineness of the content provided on the Website and whilst feedback and comments by Users shall be made via the Website, the Website bears no liability whatsoever for any feedback or comments made by the Users or made in respect of any of the content on the Website. Further, the Website reserves its right to suspend the account of any User for an indefinite period to be decided at the discretion of the Website, or to terminate the account of any User who is found to have created or shared or submitted any Content or part thereof that is found to be untrue/inaccurate/misleading.

The Website/App, reserves its right to display or not display content to users based on its recommendation engine.

The User shall be solely responsible for making good any financial or legal losses incurred through the creation/sharing/submission of Content or part thereof that is deemed to be untrue/inaccurate/misleading.


The Users have a personal, non-exclusive, non-transferable, revocable, limited privilege to access the Content on the Website. Users shall not copy, adapt, and modify any content without written permission of the Company.


6.              TERM


These Terms shall continue to form a valid and binding contract between the Parties, and shall continue to be in full force and effect until the User continues to access and use the Website.


A User may terminate their use of the Website at any time. The Company may terminate these Terms and close a User’s account at any time without notice and/or suspend or terminate a User’s access to the Website at any time and for any reason, in its sole discretion. Such suspension or termination shall not limit our right to take any other action against you that we consider appropriate.


It is also hereby declared that the Company may discontinue the Website and Web App without any prior notice.



7.              TERMINATION


The Company reserves the right, in its sole discretion, to unilaterally terminate the User’s access to the Services, or any portion thereof, at any time, without notice or cause. The Website also reserves the universal right to deny access to particular Users, to any/all of its Services without any prior notice/explanation in order to protect the interests of the Website and/or other visitors to the Website. The Website reserves the right to limit, deny or create different access to the Website and its features with respect to different Users, or to change any of the features or introduce new features without prior notice. The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall not have the right to terminate these Terms till the expiry of the same.


8.              COMMUNICATION
This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes, as amended by the Information Technology Act, 2000.


This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the services and applications on the Website ‘https://www.carrotbox.app’ and its mobile applications which is owned and operated by Carrotbox Technologies Pvt. Ltd (hereinafter referred to as the “Company”), having offices at A-601, 6th Floor, Narayan Heritage I C Extn, Kandarpada, Dahisar, Mumbai City, Maharashtra – 400068; where such expression shall, unless repugnant to the context thereof, be deemed to include its respective representatives, administrators, employees, directors, officers, agents and their successors and assigns.


By using this Website, and providing his/her identity and contact information to the Company through the Website, the User hereby agrees and consents to receiving calls,   auto-dialled and/or pre-recorded message calls, e-mails, and SMSs from the Company and/or any of its affiliates or partners at any time, subject to the Privacy Policy. In the event that the User wishes to stop receiving any such marketing, special offers or promotional calls/email messages/text messages, the User may unsubscribe via email at info@carrotbox.app. The User agrees and acknowledges that it may take up to fifteen (15) business days for the Company to give effect to such a request by the User.

The user can contact for support for the application or services at info@carrotbox.app

The User expressly agrees that notwithstanding anything contained hereinabove, it may be contacted by the Company or any of its affiliates/partners relating to any service availed of by the User on the Website or anything pursuant thereto and the User agrees to indemnify the Company from any and all harassment claims. It is expressly agreed to by the Parties that any information shared by the User with the Company shall be governed by the Privacy Policy.


9.          CHARGES
Service Charges


Access to the website is free for Users and this includes accessing the Website and the blogs and training material. However, subscription is needed to avail of the Services on a monthly or yearly plan, which is chargeable.  We reserve the right to amend the charges for the services rendered. In case that happens, Users will be intimated of the same, and it will be up to you to decide whether or not you will continue with services offered by us. Such changes are effective as soon as you are notified or they are posted on the Website whichever is earlier.

There maybe one time service charges for premium offerings and services that are not based on the application. These service charges could be one time charges or repeat charges based on the nature of service provided.


All fees/charges are exclusive of all taxes, levies or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties. You agree to pay any such taxes that might be applicable to your use of the Services and payments made by you to Us. All fees related to using Charged Services are charged automatically using the payment method as determined in the Website. You agree to pay any such taxes that might be applicable to your use of the Services and payments made by you to Us. If We does not receive a request by the user, through email or phone for Charged Services termination you acknowledge and understand that We will continue to charge you for the Charged Services as long as your account remains active regardless if the Charged Services are used or not. If, at any time, you contact your bank or credit card company and decline or otherwise reject the charge of any payable fees, this act will be considered a breach of your obligation hereunder and your use of the Charged Services will be automatically terminated. Your use of the Charged Services will not resume until you re-subscribe for any such Charged Services. Users purchasing Charged Services shall pay any and all prices and fees due for such Services. All prices and fees are non-refundable unless otherwise expressly noted, even if such Charged Services are suspended, terminated, or transferred prior to the end of the Services term. We expressly reserve the right to change or modify its prices and fees at any time, and such changes or modifications shall be posted online at the Website and effective immediately without need for further notice to any user. Any changes or modifications in prices and fees shall be effective when the Services in question come up for renewal as further described below.


Payment Methods


The Users acknowledge that one or more of the following modes of payment shall be accepted on the Web App:

a.     Through credit/debit cards

b.     Through internet banking

c.     Through Paypal

d.     Through other Third Party Service Providers


The Users/s acknowledge that a minimum of one of the above payment methods shall be offered on the Website. The Users are solely responsible for the genuineness of credentials and payment information provided on the Website and the Website shall not be liable for any consequences, direct or indirect, resulting from the provision of incorrect or untrue credentials or payment information by any Users.


Further, the Website does not bear any liability for any activities, breaches, discrepancies or technical problems experienced by the Users whilst using any third-party payment gateway to make payments. The relationship between the Users and third-party payment gateway shall be governed by the Terms of Use and Privacy Policy of the said payment gateway, and the Website shall not be associated with any dispute arising therefrom.


Auto Renewals




User Cancellation


You may discontinue to use and request to cancel your premium membership at any time, in accordance with the instructions available on the Services. The effective date and time of such cancellation shall be the date and time on which you have completed the cancellation process on the Services, and the effective date for cancellation of Services shall be at the end of such Service’s subscription period.

Notwithstanding anything to the contrary in the foregoing, with respect to automatically renewed subscriptions to paid Services, such subscription will be discontinued upon the expiration of the respective period for which you have already made payment, unless you have chosen to cancel such subscription immediately.


Refund Policy


We are offering Software-as-a-Service (SaaS), where a user of the SaaS application is not purchasing the Web App but instead, receives a limited license to use the Web App for a certain period of time.


Accordingly, the Company does not accept refunds under any circumstances from Users, but accepts cancellations of subscriptions from Users, through the Web App. The cancellation of any User subscription shall not entitle the User to a refund of any amount already paid by the User. Upon cancellation of User subscription, the said subscription shall remain active till the end of the appropriate billing cycle for which amounts have already been paid, and shall thereafter be cancelled.





The User agrees and acknowledges that they are a restricted User of this Website, and that they:

a.     Agree to provide genuine credentials during the process of registration on the Website. You shall not use a fictitious identity to register. We are not liable if the User has provided incorrect information.

b.     Agree to ensure the email address, address and mobile number provided during account registration are valid at all times and shall keep your information accurate and up-to-date. The User can update their details anytime.

c.     Agree that they are solely responsible for maintaining the confidentiality of your account password. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to close your account at any time for any or no reason.

d.     Understand and acknowledge that the data submitted is manually entered in to the database of the Website. The User also acknowledges the fact that data so entered into the database is for the purpose of easy and ready reference for the User, and to streamline the services through the Website.

e.     Authorize the Website to use, store or otherwise process certain personal information and all published Content, Customer Purchases, Offer redemption’s, Customer locations, User comments , reviews and ratings for personalization of offers, marketing and promotional purposes and for optimisation of User-related options and services..

f.      Understand and agree that, to the fullest extent permissible by law, the Website/Company and their successors and assigns, or any of their affiliates or their respective officers, directors, employees, agents, licensors, representatives, operational service providers, advertisers or suppliers shall not be liable for any loss or damage, of any kind, direct or indirect, in connection with or arising from use of the Website or from this terms of use, including, but not limited to, compensatory, consequential, incidental, indirect, special or punitive damages.

g.     Are bound not to cut, copy, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or obtained from the Website. Any such use/limited use of the Website will only be allowed with the prior express written permission of the Company.

h.     Agree not to access (or attempt to access) the application and/or the materials or services by any means other than through the interface provided by the Website. The use of deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or its content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any content, or to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website will lead to suspension or termination of the User’s access to the Website. The User acknowledges and agrees that by accessing or using the Website or any of the Services provided therein, it may be exposed to content that it may consider offensive, indecent or otherwise objectionable. The Company disclaims any and all liabilities arising in relation to such offensive content on the Website.

i.      Expressly agree and acknowledge that the Content displayed on the Website is not owned by the Company, and that the Company is in no way responsible for the content of the same. The User may however report any offensive or objectionable content, which the Company may then remove from the Website, at its sole discretion.

j.      The Website permits the User to post, or upload data/information as User comments, feedback or reviews, and the User undertakes to ensure that such material is not offensive or objectionable, and is in accordance with applicable laws. The User expressly agrees that any such material that is deemed to be objectionable/offensive may be removed from the Website immediately and without notice, and further that the User’s access to the Website may also be permanently revoked, at the sole discretion of the Company.


The User further undertakes not to:


The User shall maintain all copyright and other proprietary notices contained in the Services and Applications. Except as set forth herein, The User shall not, and shall not permit any third party, to

a.    Reverse engineer or attempt to find the underlying code of, the Application or          Services;

a)        Modify, frame, reproduce, archive, sell, lease rent, exchange, create derivative works from, publish by hard copy or electronic means, publicly perform, display, disseminate, distribute, broadcast, re-transmit, circulate to any third party or on any third-party website, or otherwise use the Applications or Services except as expressly permitted by these terms.

b.   Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise   violate the legal rights of any other person or entity;

c.   Engage in any activity that interferes with or disrupts access to the Website or the                 Services provided therein (or the servers and networks which are connected to the         Website);

d.   Impersonate any person or entity, or falsely state or otherwise misrepresent his/her affiliation with a person or entity;

e.    Publish, post, disseminate, any information which is grossly harmful, harassing,     blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of    another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or          encouraging money laundering or gambling, or otherwise unlawful in any manner     whatever under any law, rule or regulation currently in force; or unlawfully       threatening or unlawfully harassing including but not limited to “indecent     representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;

f.   Post or share any image/file/data with the Company that infringes the copyright, patent         or trademark of another person or legal entity;

g.   Post or share any image/file/data with any third-parties or other Users that contains confidential information from any other User or without the express prior knowledge   and consent of the respective User;

h.    Upload or distribute files that contain viruses, corrupted files, or any other similar   software or programs that may damage the operation of the Website;

i.    Download any file belonging to another User of the Website that the User is aware, or         should reasonably be aware, cannot be legally distributed in such a manner;

j.   Probe, scan or test the vulnerability of the Website or any network connected to the   Website, nor breach the security or authentication measures on the Website or any        network connected to the Website. The User may not reverse look-up, trace or seek to         trace any information relating to any other User of, or visitor to, the Website, or any     other viewer of the Website, including any User account maintained on the Website       not operated/managed by the User, or exploit the Website or information made         available or offered by or through the Website, in any manner;

k.    Disrupt or interfere with the security of, or otherwise cause harm to, the Website,    systems resources, accounts, passwords, servers or networks connected to or accessible through the Website or any affiliated or linked platforms;

l.  Collect or store data about other Users of the Website without their express consent;

m.   Use the Website or any material or content therein for any purpose that is unlawful or         prohibited by these Terms, or to solicit the performance of any illegal activity or other           activity which infringes the rights of this Website or any other third party(ies);

n.   Violate any code of conduct or guideline which may be applicable for or to any        particular service offered on the Website;

o.   Violate any applicable laws, rules or regulations currently in force within or outside             India or in any applicable Country where the Services shall be put to use by You;

p.   Violate any portion of these Terms or the Policy, including but not limited to any     applicable additional terms of the Website contained herein or elsewhere, whether       made by amendment, modification, or otherwise;

q.    Threaten the unity, integrity, defense, security or sovereignty of India, friendly        relations with foreign states, or public Order, or cause incitement to the commission of    any cognizable offence, or prevent the investigation of any offence, or insult any other         nation.

r.    Publish, post, or disseminate information that is false, inaccurate or misleading;

s.    Directly or indirectly offer, attempt to offer, trade, or attempt to trade, any item the   dealing of which is prohibited or restricted in any manner under the provisions of any           applicable law, rule, regulation or guideline for the time being in force.

t.   Commit any act that causes the Company to lose (in whole or in part) the services of             its Internet Establishment (“ISP”) or in any manner disrupts the services of any other supplier/service provider of the Company/Website;

u.  Engage in advertising to, or solicitation of, other Users of the Website to buy or sell any products or services not currently displayed on the Website. The User may not           transmit any chain letters or unsolicited commercial or junk email/messages to other             Users via the Website. It shall be a violation of these Terms to use any information      obtained from the Website to harass, abuse, or harm another person, or to contact,      advertise to, solicit, or sell to another User of the Website without the express prior              written consent of the Company.


The User hereby expressly authorizes the Company/Website to disclose any and all information relating to the User in the possession of the Company/Website to law enforcement or other government officials, as the Company may in its sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those involve personal injury and theft/infringement of intellectual property. The User further understands that the Company/Website might be directed to disclose any information (including the identity of persons providing information or materials on the Website) as necessary to satisfy any judicial Order, law, regulation or valid governmental request.




Notwithstanding other legal remedies that may be available to it, the Company may in its sole discretion limit the User’s access and/or activity by immediately removing the User’s access credentials either temporarily or indefinitely, or suspend/terminate the User’s association with the Website, and/or refuse to usage of the Website to the User, without being required to provide the User with notice or cause:

a.     If the User is in breach any of these Terms or the Policy;

b.     If the User has provided wrong, inaccurate, incomplete or incorrect information;

c.     If the User’s actions may cause any harm, damage or loss to the other Users or to the Company, at the sole discretion of the Company.


12.           INDEMNITY


You (the User) agree to indemnify, defend and hold harmless the Company/Website, its independent service providers and consultants, and their respective directors, officers, employees and agents (collectively, “Parties”), from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these terms of use. Further, you agree to hold us harmless against any claims made by any third party due to, or arising out of, or in connection with:

a.     Your use of the Website,

b.     Any Discussions or Messages you provide;

c.     Your violation of these Terms and Conditions;

d.     Your violation of any rights of another;

e.     Your alleged improper conduct pursuant to these Services;

f.      Your conduct in connection with the Website;

g.     Your internal disputes amongst other Users


You agree to fully cooperate in indemnifying us at your expense. You also agree not to reach a settlement with any party without our consent.

In no event shall the Company/Website be liable to compensate the User or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable, and whether or not the Company/ Website had been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortuous action, or any other claim arising out of or in connection with the User’s use of or access to the Website and/or the services or materials contained therein.



a.     The Founders/ Promoters/ Associated people of the Website/Web App are not responsible for any consequences arising out of the following events:

i.         If the Website/Web App is inoperative/non-responsive due to any connectivity errors associated with the internet connection such as but not limited to slow connectivity, no connectivity, server failure;

ii.         if the User has fed incorrect information or data or for any deletion of data;

iii.         if there is undue delay or inability to communicate through email;

iv.         if there is any deficiency or defect in the products/services managed by the s or third-parties;

v.         If there is a failure in the functioning of any other service provided by the Website.

b.     The Website accepts no liability for any errors or omissions, whether on behalf of itself or third parties, or for any damage caused to the User, the User’s belongings, or to any third party, resulting from the use or misuse of the Website or any service availed of by the User through the Website. The service and any Content or material displayed on the service is provided without any guarantees, conditions or warranties as to its accuracy, suitability, completeness or reliability. The Website will not be liable to you for the unavailability or failure of the Website.

c.     Users may be held legally responsible for damages suffered by other Users, the Website or any third party as a result of legally actionable or defamatory comments, remarks, or other information or content posted to the Website.

d.     Users are to comply with all laws applicable to them or to their activities, and with all Policies, which are hereby incorporated into this Agreement by reference.

e.     The Website expressly excludes any liability for any loss or damage that was not reasonably foreseeable by the Website and which is incurred by you in connection with the Website, including loss of profits; and any loss or damage incurred by you as a result of your breach of these terms.

f.      To the fullest extent permitted by law, the Website shall not be liable to you or any other party for any loss or damage, regardless of the form of action or basis of any claim. You acknowledge and agree that your sole and exclusive remedy for any dispute with us is to terminate your use of the Services and Applications.

g.     In no event shall the Company, its directors, officers, employees, agents or shareholders, be liable to User, any customer or any third party for any damages, including but not limited to general, incidental, consequential, indirect, direct, special or punitive damages, arising out of or relating to the Application or Services. In any case, the liability of the Company shall not exceed the aggregate amount received from the User.


14.           DISCLAIMER


The information published on the Website in respect of services are for general information and reference purposes only, and are not intended to be of an authoritative nature under any circumstances. The facilities and Services are intended to be subject to availability, without any promises or guarantees on the same by the Company, and while certain information available on the Website and Web App is the property of the Company and the Company endeavours to keep the said information updated and accurate, the Company shall not make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.


The Company bears no responsibility whatsoever for any consequences arising from the use of the said services by Users. The use of the platform or Web App is the sole responsibility of the User (or legally authorised person on behalf of the User), and in case of any negligence on the part of the User in acting on the same shall not be construed as imposing any liability, direct or indirect, on the Company/Website. The Company shall not be accountable for any information including but not limited to promotional offers, loyalty/rewards , redemptions which the User provides to its customers and the Company shall bear no responsibility towards legal and regulatory compliances of the same. The Company shall bears no responsibility towards reviews and ratings which the Customer provides to the User.


Any and all advice provided to Users shall be for general information purposes only, and the final decision regarding which Services to avail of from the Website/Web App shall be at the sole discretion of the User. The Company shall disclaim all responsibility and owns no liability to Users for any outcome (incidental, direct, indirect or otherwise) from the use of the Services. In no event will the Company be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the Website or Web App. Through this website you are able to link to other websites which are not under the control of the Company. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the Website up and running smoothly. However, the Company takes no responsibility for, and will not be liable for, the Website being temporarily unavailable due to technical issues beyond our control.




Unless expressly agreed to in writing, nothing contained herein shall give the User a right to use any of the Website’s trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports and other distinctive brand features, save according to the provisions of these Terms. All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by the Website and other distinctive brand features of the Website are the property of the Company or the respective copyright or trade mark owner. Furthermore, with respect to the Website created by the Company, the Company shall be the exclusive owner of all the designs, graphics and the like, related to the Website.


The User may not use any of the intellectual property displayed on the Website in any manner that is likely to cause confusion among existing or prospective Users of the Website, or that in any manner disparages or discredits the Company/Website, to be determined in the sole discretion of the Company.


The User is aware all intellectual property, including but not limited to copyrights, relating to said services resides with the owners, and that at no point does any such intellectual property stand transferred from the aforementioned creators to the Company, or to any other User. The User is aware that the Company merely provides a Website through which the Users can communicate and schedule meetings, and the Company/the Website does not own any of the intellectual property relating to the independent content displayed on the Website, apart from originally created graphics and specified content.


The User is further aware that any reproduction or infringement of the intellectual property of the aforementioned owners by the User will result in legal action being initiated against the User by the respective owners of the intellectual property so reproduced/infringed upon. It is agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.


The title to and ownership of and all proprietary rights in or related to Promotional Content and all the trade names, trademark, and logos of Users shall at all times remain with the Users respectively.




a.     The User agrees and undertakes that they are accessing the Website and transacting at their sole risk and are that they are using their best and prudent judgment before availing any service listed on the Website, or accessing/using any information displayed thereon.

b.     The User agrees that any kind of information, resources, activities, recommendations obtained/availed from Website, written or oral, will not create any warranty and the Website disclaims all liabilities resulting from these. You are solely responsible for your communication/interaction with other Users on the Website and the Website doesn’t make any warranty about the conduct of Users on the Website.

c.     The Company/Website does not guarantee that the functions, products and services contained in the Website will be uninterrupted or error-free, or that the Website or its server will be free of viruses or other harmful components, and the User hereby expressly accepts any and all associated risks involved with the User’s use of the Website.

d.     The Website is and shall avail services from third parties to serve You better and these services will be provided on “as is” basis and the Website disclaims any liabilities resulting from these third party services. The Website will not be responsible for any internet delays and damages caused by such problems.

e.     It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.

17.           FORCE MAJEURE

Neither the Company nor the Website shall be liable for damages for any delay or failure to perform its obligations hereunder if such delay or failure is due to cause beyond its control or without its fault or negligence, due to Force Majeure events including but not limited to acts of war, acts of God, earthquake, riot, fire, festive activities sabotage, labor shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorized.


It is expressly agreed to by the Parties hereto that the formation, interpretation and performance of these Terms and any disputes arising there from will be resolved through a two-step Alternate Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.


a.     Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of all Parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to any other Party, the dispute will be resolved by arbitration, as detailed herein below;

b.     Arbitration: In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by the Company, and the award passed by such sole arbitrator will be valid and binding on all Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be the city of Mumbai, India.

c.     The Parties expressly agree that the Terms, Policy and any other agreements entered into between the Parties are governed by the laws, rules and regulations of India.


19.           NOTICES


Any and all communication relating to any dispute or grievance experienced by the User may be communicated to the Company by the User by emailing customer support at info@carrotbox.app




a.       Entire Agreement: These Terms, read with the Policy, form the complete and final contract between the User and the Company with respect to the subject matter hereof and supersedes all other communications, representations and agreements (whether oral, written or otherwise) relating thereto.

b.      Waiver: The failure of either Party at any time to require performance of any provision of these Terms shall in no manner affect such Party’s right at a later time to enforce the same. No waiver by either Party of any breach of these Terms, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of any other breach of these Terms.

c.       Severability: If any provision/clause of these Terms is held to be invalid, illegal or unenforceable by any court or authority of competent jurisdiction, the validity, legality and enforceability of the remaining provisions/clauses of these Terms shall in no way be affected or impaired thereby, and each such provision/clause of these Terms shall be valid and enforceable to the fullest extent permitted by law. In such case, these Terms shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the original rights, intentions and commercial expectations of the Parties hereto, as expressed herein.

d.      Contact Us: If you have any questions about this Agreement, the practices of the Website/Web Application/mobile Application, or your experience with the Service, you can contact us at info@carrotbox.app